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Student Help Centre

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USI Help


Having problems with your USI? 99% of USI's don't verify for 3 reasons.

Please read the FAQ's to make sure the problem you are having is not easily solved.

Your USI won't verify?

Click here for Frequently asked questions


Learn more about the USI

Click here

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Enrolment Help

Online Enrolment

Having problems with your online enrolment?


You have been sent an Email when you first registered. Refer to this Email to log in.


Click here for enrolment Help and Frequently asked questions

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Portal Help

Student Portal

You need your User Name (ID) and Password from the confirmation email sent to you after your enrolment.

In the Safety Corp Student Portal, you can add your USI, amend contact details such as email/phone and access pre-course work. 


You need to update your details - Click here

Student Portal User Guide

Student and Client Information

Care Skills Group is a registered business name of Safety Corp, an ASQA Registered Training Organisation (No. 91694) delivering Nationally recognised Care Sector training course and programs across multiple courses and qualifications.


Care Skills Group is required to operate in accordance with the national principles, standards and protocols that make up the AQTF.


Students Click Here to download and read our Student Guide containing the Student's Consumer Protection Policy, Complaints and Policies and Procedures and much more. There is also more information available on our Resources page.


You are most welcome to discuss any issue, complaint or appeal directly with your trainer. If for any reason you do not wish to discuss with your trainer or you are unhappy with the outcome of any such discussion please contact Care Skills Group Direct on 1300 799 190 or


For students participating in Smart and Skilled NSW training, information and contact details can be found at


We have a wide range of resources available for all our clients. Simply click on any of the links below:


Student Guide

Complaints and Appeals Policy

Complaints Appeals CI form

Fees Refunds Cancellation Policy

NSW Smart and Skilled Enrolment Process

Online Enrolment and Training Terms and Conditions


Privacy Policy

Support Services List

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